Radio personalities are impatient. We want instant results, but that’s not how it works. Each air talent passes through 5 stages of growth. I call it the Personality Success Path and it’s discussed in great detail in this seminar on-demand. Some stages can be accelerated, but none can be skipped.
Have you wondered why highly successful personalities move to a new market and fail? Or why a show that’s really not that good gets high ratings, while a great show just can’t get traction? The Personality Success Path explains why and how shows succeed.
Building a fanbase is a process. Each stage is a necessary step in building a relationship with listeners. When performance is in synch with the stage, progress happens.
It’s About Relationships
Here’s why the Personality Success Path is important:
Imagine it’s 4 am. You’re fast asleep. The phone rings. Scenarios immediately flash through your mind.
But your reaction depends on who’s calling.
- Your mom. You’re worried. Is she okay? Did she fall?
- The boss. You’re annoyed. Again? Really? What is it this time? Can’t it wait until 8 when I come in anyway?
- A friend. Then you realize he’s pranking you again. You’re angry but at yourself. It ends in a good laugh and a vow to get revenge.
- Your daughter calls from college. You panic. Is she hurt? Was there an accident? Is she in trouble?
- A telemarketer with this week’s scam. At 4 am. You’re outraged and demand to talk to a supervisor. It gets worse as she hangs up.
- A coworker, with a simple question they would know if they paid attention in yesterday’s meeting. You’re exasperated as you fix their problem, then tell them to never call before 6:30 again.
- It’s your fiance. He is calling because he misses you, and wants to say “I love you”. You have warm feelings, smile, and know it’s going to be a great day.
What’s the Point?
In each scenario, the emotional reaction depends on the relationship with the caller. Some are welcome, others are infuriating, depending on feelings based on history.
Every time an air personality turns on a microphone, the listener experience is disrupted. You’re waking them up, interrupting a happy, enjoyable moment.
Is it a welcome disturbance or does it anger them? It depends on the relationship with listeners. And relationships pass through stages.
Knowing what stage you’re in is critical. It’s like being in a romance.
The Personality Success Path
Expectations develop over time, as relationships mature. The goal is to be welcomed as a close friend, not an unwelcome telemarketer.
But there are no shortcuts. Every personality must pass through all five stages in the success path. Trying to leap over a stage is a recipe for frustration, delayed progress, and probably failure.
Here’s an overview of the Personality Success Path and the five stages of growth.
The natural tendency is to come on strong and do more to make a great first impression. That’s a huge mistake. It will push listeners away! The audience has just met you and hasn’t figured if they are interested or not.
Figure out what listeners like and show that you have common interests. This is a great first step to be likable. This isn’t the time to come on strong.
This is hard for personalities that have moved to a new station or market because they often don’t realize the audience has no history with them. They think they can just do their show and listeners will figure it out.
In Stage 1, the only goal is to make a positive impression and get the first date. Focus on not screwing up the relationship.
Stage 2: Familiarity
Stage 1 and 2 are mostly about connecting through content that shows you love the same things.
That’s usually the things your format offers like music or sports.
This is the time to work on being the ultimate on-air party host. Create an environment so listeners enjoy what you do. In the process, they start to become familiar with your personality traits.
This is the ideal time to introduce a key feature. This will be the primary driver in Stage 3.
Try to get through Stages 1 and 2 as quickly as possible. But don’t rush it.
Stage 3: Growth
Stage 3 is when the audience recognizes traits they like about a personality. They’re still attracted because of the things you do, but they start recognizing personality in the way you do those things.
They’re forming habits.
Imagine them saying, “I really like this personality because they do this ___________”
What would that thing be? In the growth stage, listeners can identify exactly why they like the show. Usually, it’s because of a One Thing feature that was developed in Stage 2.
Need a One Thing Feature? There’s a huge library of ideas here.
Stage 4: Like
The more listeners are exposed to a personality, the deeper the bond. As growth continues, air personalities become an important part of their life.
It’s no longer only about what you do. They’re starting to like who you are. When you say something amusing, they think it’s funny.
In this stage, listeners know who you are, and clearly identify reasons they like the station better when you’re on. This is the time to start reducing the music count.
Stage 5: Love
The ultimate goal is for listeners to fall in love with personalities. Stage 5 is not about what you do. It’s all about who you are. Character, heart, and personality are more important than the things you do.
You are the primary attraction and fans are loyal, in love, and ready to live happily ever after.
The key here is to never take the audience for granted. Keep the relationship fresh with new ideas. Innovate and surprise them.
And remember, it’s still important to maintain balance. You may be in Stage 5 with some listeners, but others are still in Stage 1 or 2.
How To Grow Through Stages
Every personality must pass through the five stages. Some move through faster. Others get stuck in Stage 1 or 2 and never advance. Few make it to Stage 5.
The biggest obstacle is getting over The Hump. It is hard to get to the next stage and easy to get frustrated. Some give up, frustrated that they’re stuck.
Here’s more on the creative process from Ira Glass:
The Hump is a barrier, and everyone goes through it. Even kids go through The Hump. It seems they’ll never figure out how to multiply or divide. Then suddenly, they get it. And rapid growth follows.
What stage are you in? Introduction? Familiarity? Growth? Like? Love? Are you stuck trying to get over the hump? A talent coach can help. Sometimes all you need is encouragement, perspective, and a fresh idea for a personality breakthrough.
Download the Personality Success Path Infographic here: