Scott Smith and Kelli Caldwell are the afternoon show on Contemporary Christian KLOVE’s network. Last week, they talked about how so many people are missing human contact during the pandemic.

So they offered to send a virtual hug for listeners to anyone they wanted.

The team collected hundreds of phone calls and heard some amazing stories on the air. Here’s one of the most touching:

  • It’s a powerful story, filled with emotion. Scott let the listener tell the emotional story but didn’t break down with the caller. He maintained an upbeat presence while honoring the story.
  • The show managed the conversation and remained involved in the conversation throughout.
  • It’s highly relatable. The topic tapped into an emotion shared by millions.

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